20th october 2009: International controller’s day
Have you hugged a controller today?

Here is something dedicated to you, controller on your international day: 20th of October 2009
To the one who is safety conscious
To the one who is professional
To the one who expedites
To the one who clears
To the one who listens
To the one who stresses
To the one who needs to work around the clock
To the one who is on the sharp edge
But also
To the one who is [generally] highly paid
To the one who has [generally] a secure job
To the one who can ask for more
To the one who asks for more [money]
To the one who gets to think he’s god
To the one who thinks the others are all wrong
To the one who takes it fore granted to give orders
To the one who falls into complacency and disinterest
And
To the one whose job is in constant change
To the one who gets told: Your job will not exist [in 20 years' time]
To the one who needs to stay competent
To the one who gets told what to do by people who don’t know what he does
To the one and only
To the controller
The controller is a person like the rest of us. He is neither black nor white, neither fully good nor fully bad. But like the rest of us he is a human with strengths and weaknesses. He is a person with a mission: And a noble one: to participate in getting the flying public safely and expeditiously from A to B. And for this we love him and we thank him…
Have you hugged a controller today? If you haven’t you should. Hug them to tell her that you love them and what they do and also to comfort them in their weakness…

